Our Shipping Goals
We aim to ship all our orders within 24 hours. Some products may take longer to ship; please visit the product page of the product you're most interested in, or contact a member of staff for further details. You will receive a notification email when your order has shipped.
We aim to deliver all shipped orders by 10 PM on the same day it is shipped. Our delivery partners will make three attempts (maximum) to deliver your order before returning it to us. Reasons our delivery partner may not be able to deliver your order may include, but are not limited to: incorrect address or unreachable area. In those instances, we, or our delivery partners, will attempt to contact you to rectify the above. If we are not able to reach you within three days of shipping (non-responsive on calls or WhatsApp), then your order will be returned to us.
Our priority is to ship to you a plant that is 100% happy, healthy, free of any signs of damage/distress, and completely pest-free. We closely inspect each and every plant for the signs above before shipping them to ensure this.
Domestic Shipping Rates
All our orders have a standard delivery fee unless a certain minimum order value is reached (see your cart for more details).
For more details on our delivery schedule and unserviced areas, please visit our product pages, where you will find the latest information.
In-Store Pickup
At the moment, we are a purely online store and do not operate a retail store where you can pick up our plants from. Yet.
International Shipping
We currently operate in the UAE and are not able to ship internationally, for example, to other GCC countries. Yet.
How Do I Check the Status of My Order?
When your order has shipped, you will receive a notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within two days of receiving your shipping confirmation email, please contact us at hi@myplants.ae with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Given that we're shipping live plants, we're not able to ship to PO Boxes.
Refunds, Returns, and Exchanges
We accept returns up to 14 days after delivery. If there's an issue with your order, or even if you simply change your mind, no worries, we will refund the full order. Just reach out to us either by email at hi@myplants.ae or through the WhatsApp icon on the bottom right of the page.
In the event that your order arrives damaged in any way, please reach out to us as soon as possible using the methods above, with your order number and a photo of the item’s condition. We'll do our best to make it right.
What Happens If I Never Received My Item?
If you haven't received your items within the expected delivery window, please contact us. We will track down your item and provide you with the following options:
If we do locate your item:
- Attempt to redeliver it.
- Refund or exchange your order.
If we do not locate your item:
- Refund or change your order.
- Replace it with a new one.
If you have any further questions, please contact us at hi@myplants.ae.